Help for FASS Flow, Regulars, and the FASS Data API
Account questions, billing, and product issues across the FASS Technologies platform — we aim to respond within one business day.
Contact Support
Email us directly for account, billing, or product issues:
support@fass.systemsInclude: which product you use (Flow, Regulars, or Data API), your account email, and a description of the issue.
Product-Specific Help
FASS Flow
Capture, proposals, and business development tooling for government contractors.
Go to FASS Flow →Regulars
Digital loyalty cards, gift cards, and customer campaigns for local businesses.
Go to Regulars →FASS Data API
Programmatic access to WARDOG Intel and other FASS data products.
Go to Data API →Frequently Asked Questions
How do I reset my password or update account details?
Sign in to Flow or Regulars and open Account Settings from the dashboard menu. Password resets are also available from each product's sign-in page.
How do I update billing or cancel a subscription?
Billing is managed through the Stripe Customer Portal, linked from your account settings in Flow or Regulars. FASS Data API customers can manage plans and credit top-ups directly on their account's usage page.
A digital Wallet pass (Apple Wallet) isn't updating.
Passes update automatically via push notification when a stamp, balance, or offer changes. If a pass looks stale, open it in Apple Wallet and pull down to force a refresh, or re-add it from the original link.
I run a business on Regulars — how do refunds or disputes work?
Gift card and loyalty transactions are processed through Stripe. Refund and dispute handling follows our published Refund/Cancellation Policy.
How do I get a FASS Data API key?
Visit the Data API pricing page, choose a monthly plan or pay-per-call credit pack, and complete checkout — your live API key is issued immediately and shown once on the confirmation page.